Queens Home — Effective Date: July 22, 2026

Queens Home (“we,” “us,” or “our”) provides residential and commercial construction, renovation, and design-build services throughout Toronto, Peel Region, Halton Region, Durham Region, Simcoe County, Dufferin County, Muskoka District, Grey County, and Caledon Village, Ontario. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit queenshome.ca (the “Site”), request a quote, contact us, or otherwise interact with our business.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

• Name, email address, phone number, and mailing or project address
• Project details you share with us (property type, scope of work, budget, photos of the space, and similar information needed to prepare a quote)
• Payment and billing information when you make a purchase, deposit, or request an invoice
• Opt-in records and timestamps for communications you consent to receive (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar tracking technologies (see Section 6)

Customer Communication

• Records of inquiries, quote requests, and service requests submitted through our website forms (including forms powered by our customer relationship management platform)
• Appointment, consultation, and site-visit details and preferences
• Service history, project correspondence, and feedback

2. How We Use Your Information

We use the information we collect to:

• Prepare quotes, estimates, and proposals, and provide our construction and renovation services
• Process payments, deposits, and invoices
• Communicate with you about your inquiries, appointments, project updates, and (where you have consented) promotions
• Maintain records of your communication preferences and consent
• Improve our website functionality and user experience
• Ensure security and prevent fraud
• Comply with our legal and regulatory obligations

3. SMS Messaging & Compliance

Text Message Program Terms. If you provide your mobile number and opt in through one of our web forms, you agree to receive text messages related to our services, such as quote follow-ups, appointment reminders, and project updates.

Opt-In & Consent

• You will only receive text messages from us if you have explicitly opted in (for example, by checking an SMS consent box on a form)
• We maintain timestamped records of all opt-in actions
• Where applicable, we aim to comply with Canada’s Anti-Spam Legislation (CASL), the Personal Information Protection and Electronic Documents Act (PIPEDA), and, for communications involving U.S. numbers or carriers, the Telephone Consumer Protection Act (TCPA)

Opt-Out Instructions

• You may cancel SMS messages at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed promptly

Message Frequency & Content

• Message frequency varies based on your interactions with us (for example, an active quote request or project)
• Messages relate directly to the services you have requested
• We do not send promotional content without your specific consent

Help & Support

Reply “HELP” for assistance, or contact us at info@queenshome.ca or by phone at (905) 226-5646 / (416) 826-5646 during regular business hours.

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors who support our customer service operations (for example, an SMS platform provider that delivers the messages you have consented to receive). All other categories of use exclude text messaging originator opt-in data and consent — this information will not be shared with any other third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information with:

Service Providers

• Third-party vendors who assist in our operations, such as payment processing, scheduling, and customer relationship management tools
• SMS platform providers, solely to deliver messages you’ve consented to receive
• All service providers are contractually obligated to maintain confidentiality and security of your information

Legal Compliance

We may disclose information if required by law, legal process, or to protect our rights, or in response to a valid law enforcement or court request.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred; it will remain protected under the terms of this Privacy Policy (or a materially similar policy).

5. Data Security

We use reasonable technical and organizational measures to protect your personal information, including access controls, secure handling of stored data, and staff awareness of data protection practices. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, remember your preferences, and improve website functionality. You may control cookies through your browser settings; disabling cookies may limit some features of our website.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and project records, meet tax and accounting requirements, and comply with applicable legal obligations. Communication opt-in and consent records are retained to demonstrate compliance with applicable messaging laws.

8. Your Rights & Choices

Depending on where you are located, you may have the right to:

• Access, correct, or request deletion of your personal information
• Withdraw consent for future communications at any time
• Opt out of marketing emails by using the unsubscribe link in any email
• Opt out of SMS messages by replying “STOP”
• Ask how we process your data, and lodge a complaint with the applicable privacy regulator (in Canada, the Office of the Privacy Commissioner of Canada) if you believe your rights have been violated

Visitors from the European Economic Area or California may have additional rights under the GDPR or CCPA respectively, including rights of data portability and the right to know whether personal information is sold or disclosed (we do not sell personal information). To exercise any of these rights, contact us using the details in Section 11.

9. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their policies. This Privacy Policy applies only to information collected by Queens Home.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be posted on our website with its effective date. For significant changes, we will provide notice by email or through a notice on our website.

12. Contact Us

See also our Terms of Use.